Refund policy

Return and Refund Policy

At Nervana Medical, your safety and satisfaction are our highest priorities. Because we provide medical-grade products and prescription-based treatments, we must strictly adhere to FDA regulations that prohibit the return or resale of medical-grade or compounded products once they have left our facility.

Products

• Due to FDA regulations, we cannot accept any returns or issue refunds for opened or unopened medical-grade products, prescription items, or compounded medications (including injectables, topical agents, or nutrient vials).
  

• All product sales are final. Please ensure accuracy before completing your purchase.
  

• If a product arrives damaged or defective, please contact us within 3 business days of delivery at hello@nervanamedical.com with photos and your order number. We will assist with replacement if eligible.
  
  

Gift Cards

• Gift cards are final sale, carry no cash value, and cannot be refunded or exchanged.
  
  

If you have any questions before purchasing, please contact us — we’re happy to help you choose the right treatment or product for your needs.

📞 (801) 335-5243
✉️ hellp@nervanamedical.com
📍 8899 S 700 E, Suite 125, Sandy, Utah 84070